Shipping policy

At NOVALUX, we are committed to making sure your order reaches you safely, quickly, and conveniently.

Order Processing

All orders are carefully processed and prepared for shipment after they are placed. Orders are generally processed within 1–3 business days.

Delivery Time

Once your order has been shipped, delivery usually takes 3–7 business days, depending on your location and the courier service.

Please note that delivery times may occasionally be affected by weekends, public holidays, weather conditions, or other circumstances beyond our control.

Shipping Confirmation

Once your order has been dispatched, you may receive a shipping confirmation with tracking information when available.

Delivery Address

Please make sure your shipping address, phone number, and other contact details are correct when placing your order. NOVALUX is not responsible for delays or failed deliveries caused by incorrect or incomplete information.

Delayed or Missing Orders

If your order has not arrived within the expected delivery timeframe, please contact our customer support team. We will do our best to assist you and check the status of your shipment.

Damaged Packages

If your package arrives damaged, please contact us as soon as possible with your order details and photographs of the package/product so we can review the issue.

Contact Us

If you have any questions regarding shipping or your order, please contact the NOVALUX Customer Support Team through the contact information provided on our website.

Thank you for shopping with NOVALUX.